Could you please introduce the company's production capabilities and export experience?
Jinggong Steel Group boasts a modern production base with an annual capacity exceeding 200,000 net tons. Its products are exported to over 50 countries and regions in Europe, America, Southeast Asia, and the Middle East. Having served numerous international infrastructure and manufacturing projects, we can provide you with relevant industry case studies for reference. Please feel free to contact us for detailed information.
We are looking for long-term, stable steel suppliers. How does your company ensure the stability of the supply chain and the ability to continuously supply goods?
We fully understand the importance of a stable supply chain to your business. Jinggong Steel ensures a stable supply on three levels: First, raw material security: We have signed long-term strategic agreements with several large domestic steel mills to ensure a stable supply and price resilience of key raw materials; second, capacity reserves: Our production bases are equipped with flexible production lines, allowing for flexible adjustments to capacity allocation, and we maintain reasonable safety stock levels to cope with market fluctuations or emergency needs; third, risk management: We have established a supply chain risk assessment mechanism and developed contingency plans for key links such as logistics and energy. We look forward to becoming your reliable long-term partner and may consider signing an annual supply framework agreement to provide you with priority production and price guarantees.
Do your products meet international standards or specific country certifications?
Yes, Jinggong Steel strictly adheres to international quality standards. Our products meet common international standards such as ISO, CE, ASTM, JIS, and EN, and we can provide corresponding certification support according to the requirements of the target market. We can also assist clients in completing third-party inspections or specific country access certifications.
Please provide a product quote. Does the price include all costs? Which trade terms are supported?
We will provide a detailed quote within 24 hours based on your product specifications, quantity, and destination. The quote can be flexibly formulated based on terms such as FOB, CIF, CFR, or EXW, and will clearly list the cost breakdown. The ex-works price does not include freight, insurance, or customs duties, but we will provide you with a complete estimate of logistics costs.
What is the minimum order quantity? Can you send samples?
Minimum order quantities vary depending on the product; for standard steel products, the minimum order quantity is generally one standard container. We support sample provision; some standard samples are available free of charge, while customized samples may incur a reasonable cost fee. We ship worldwide via express courier, with delivery in approximately 3-7 business days.
What are the production cycle and delivery time? Can you accept rush orders?
Regular product orders are typically produced and shipped within 15-30 days after confirmation. We have an expedited production channel that can coordinate production capacity based on your urgency level to shorten the delivery time as much as possible; however, specific details will depend on the order.
How do you guarantee consistent product quality? Do you have quality inspection reports?
We implement comprehensive quality control, conducting multiple testing procedures from raw material intake to finished product delivery. Each batch of goods comes with a factory inspection report, and we can arrange on-site inspections by third-party testing agencies such as SGS and BV to ensure that products meet agreed standards.
Is the product packaging suitable for long-distance sea freight? Do you have long-term cooperative logistics services?
We use export-standard packaging (such as steel coil anti-rust film + sheet metal/wood pallets, board protective frames, etc.) to ensure the safety of your goods against the harsh maritime environment. We have long-term partnerships with numerous international shipping companies and freight forwarders, enabling us to arrange door-to-door logistics services and provide real-time tracking information.
Can you customize it according to our drawings or technical specifications?
Yes. We have mature custom manufacturing capabilities and can produce according to your drawings, dimensions, material standards, or technical agreements, and provide technical advice to optimize cost and performance.
What are the procedures for after-sales service and claims in case of quality issues or damage during transportation?
We are committed to taking responsibility for product quality. In the event of quality problems or damage during transportation, please provide on-site photos and inspection reports, and we will coordinate an investigation as soon as possible. If the issue is indeed our responsibility, we will replenish the goods, issue a refund, or make an insurance claim in accordance with the contract to ensure the rights and interests of our customers.
For large-scale engineering projects, can your company cooperate with our logistics plan to carry out phased shipments and destination warehousing management?
Absolutely. For large projects, we offer "JIT (Just-In-Time) Logistics Coordination Services." We can arrange phased production and shipments according to your construction schedule, and coordinate shipping dates to ensure goods arrive on time. We partner with forward warehousing service providers at major ports, providing bonded warehousing and local delivery services at the destination to help you reduce inventory pressure and optimize cash flow. Our logistics manager will become an extension of your team, providing visible tracking of shipment progress.
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